Frequently Asked Questions | Enveos

Frequently Asked Questions

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Do You Outsource your Services?

Great Question. We are approached by customers with this question many times and the answer has always been a simple NO!. All our services are provided in-house as we strongly believe in hiring within Canada. We are always on the look out for new and existing talent.

How Long Does It Take To Buld A Website?

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 – 2 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

Do we need to have a Face-to-Face meeting to begin the project?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from our team.

What Is The Cost To Build A Website?

Cost of developing a website depending on many criteria’s and industry requirements.  A designer might charge $2,000 or more for a basic Web site, not including Web hosting fees. If you check out, you’ll see that a 4 – 6 page template-based site will cost around $400, while a full custom design will come in closer to $800 – $1500. Other authoritative sources generally quote in the $1,000 – $2,000 range.

How Much Do You Charge For Web Site Design?

A fully customized, responsive website design starts at $800, and page development is $100-$175 each. Pricing for other services and functionality are outlined separately on our pricing page to help you determine and control the amount of your investment. Before we begin any projects we provide 30min free consultation to get you in the right direction.

How does the payment process work?

Deposit of 50% will be required upon approval of quote before we move into design & programming. Upon completing the final 50% is collected and your website is then scheduled for launch.

Can I See My Website While It's In Progress?

Absolutely!. We build your website on our sandbox server, which you will get access to monitor the progress of your site. During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your URL to the major search engines.

What kind of businesses do you work with?

We work with a wide range of companies from (small start-ups, large corporations, nonprofits, B2B, B2C including many business industries ( technology, food, apparel, health & beauty, camps, travel, finance, arts, fair trade, and more.

Can you help me update my existing website that another web firm built?

Yes Definitely. We not only support website that have been fully build by us but we are also well experienced to work with websites that have been previously crafted by freelances or other web development firms.

However there are most occasion where we may run into websites which are build by inexperience developers, in this case due to issues with liability of multiple programmers touching the same code over time we will not take up the project.

What services do you provide in addition to Web Design?

We fully support any website developed by Enveos and are always available should you encounter any problems or require any enhancements,you can always log into client portal and submit a ticket. We offer Web site maintenance, Mobile app Development, Web hosting, SEO, Domain registration and Graphic design services.

Are your website designs Search engine friendly?

All our websites are created in compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our SEO services.

Are there any hidden cost associated with web design services?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us and finalized quote. Web design is very much an evolutionary process and often clients change the scope of a project during development. If the need to alter the price quote arises, we will communicate this to you before any extra work is conducted. Changes and/or additions are requested by the client additional costs will be agreed to.

Will everyone see my website the sameway?

Your website visitors/users will see some things differently depending on their browser type, screen resolution setting and their individual computer settings. Our design process fulfills several browser types and resolution settings before publishing. Keep in mind that technology is altering every second and eventually all websites may need some tweaking or re-evaluation.

Is my website responsive and mobile friendly?

All websites are built responsively and mobile friendly, but it also depends on the type of website you build and package you choose from Enveos, in general almost all of our websites are fully-responsive.

Do you provide all our web design and hosting services?

Yes – we are your one stop shop providing all your web services. We can register your domain name – design your website – provide your web hosting and arrange your email accounts for you and provide monthly remote backup services.

Will I be able to see how many visitors I've had to my website?

Yes we can provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

I already have a website and I need to update it, can you help me?

Yes definitely, we would be happy to look at your existing website and give you a quote for updating it.

Do you redesign existing websites?

Yes we do. We can re-design your site retaining your company corporate style or we can re-design to give you a complete new image and upgrade to one of the trending frameworks.

Does my hosting plan include 24/7 Tech support?

Yes. As the account administrator, we take care of everything by eliminate the runaround. In case of technical issues, simply submit a ticket, e-mail or call us to report the issue and we will do our best resolved as quickly as possible. Support tickets will be resolved within 24 hours, or sooner.

What if I would like to manage my own emails and web settings?

If you would like to be able to administer your own hosting account we can provide you with full access to your online cPanel which will allow you to add, delete and modify E-mail addresses, FTP accounts more.

Please note: Once we provide all the log in details to your hosting account we will not be held responsible for any issues that may arise from improper use of hosting manager. Call for details.

Do I get email addresses with my website?

Yes. You will receive custom email addresses with the domain of your website. The amount of addresses you receive depends entirely on the hosting package.

Does Enveos build custom eCommerce website?

Yes. We build eCommerce shopping carts with implementation of payment gateways of your choice and Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from your website knowing that the information they enter is secure and safe.

What Is CMS?

CMS stands for Content Management System. A website based on a CMS can be updated more easily, usually by signing into to a set of secure control panels on the web server. This type of system allows for site owners to make changes to the website easily with less or no coding knowledge. Updating pages of the website becomes a lot like composing an email with your favourite email client. Although the process to update content is easy you still need to spend sometime learning the CMS platform.

Do you provide raining?

Yes, most definitely. Training will cost you $80 hourly.

Do you provide training on how to use a CMS website such as WordPress?

Content Management Systems really are very easy to use as they provide explanatory notes within the platform. We run through the administration screens with you when we design the site for you – however if at any time you have any questions, we are available to answer any questions you may have.

What is SEO?

SEO (Search Engine Optimization) is the content, design, and programming steps of website development that focus on increasing search prominence with search engines such as Google. SEO is ideally part of the initial design process, but for continued success should be part of the ongoing maintenance of the website. SEO focuses both on your website and on outside internet properties as search engines will often consider who is linking to your website and how they are doing it.

How can I get more information about SEO?
There is lots of information about search engine optimization available on the internet, maybe too much. We offer SEO services and Content Development for websites.

What Is Shared Hosting?

In a shared hosting environment multiple web sites are served through a single server. Shared hosting is the most common method of hosting sites for small-to-medium size users with light to moderate Web traffic.

What Is Bandwidth?

Bandwidth is the amount of data that can be transmitted at a given moment to a server. The higher your bandwidth, the larger amount of traffic your site can handle at one time.

Is Unlimited Bandwidth Possible?

Yes. For unlimited Bandwidth its best to stick with Dedicated hosting where you get more our of your investment.For more information please click here.

What is managed hosting?

We setup your hosting through our web-hosting partner, Enveospowerhost Inc a trusted and well-respected hosting company. Our team will take care of the setup, configuration and maintenance of the website, E-mail addresses, domain registration and website installation.

What if I decide to cancel my maintenance package before the end of the year or 30 days of signing contract?

All contract are subjected to a cancellation fee within the term of the contract even if it’s after 30 days. Preparation for maintenance takes 48 hours where we provide full service to ensure monthly backups are automated as well bugs related to unstable framework or coding are resolved during our maintenance service.

What can I do if our business closes or we decides that the maintenance plan is over our budget?

You can decide to either downgrade your package or cancel at any time by emailing us at 30 days in advance or simply calling us at 289-632-9581.

What can we do to avoid cancellation fees?

You have 15 days from the time you signed the maintenance contract to initiate a cancellation.